Frequently asked questions
Explore the FAQs to ensure you're well-prepared to embark on your gown preparation journey with us.
Discover gowns that combine elegance, comfort and timeless charm
Explore the FAQs to ensure you're well-prepared to embark on your gown preparation journey with us.
Our gown rental process is simple and convenient. First, browse our extensive collection. Once you've found the perfect item, select your rental duration. Add the item to your cart and proceed to checkout. We'll ready the item for you to collect, and you can enjoy wearing it for the specified rental period. When you're done, return it to our boutique. We take care of cleaning and maintenance so you can sit back, relax, and enjoy your wedding.
Accidents can happen, and we understand that. Please notify us immediately if you accidentally damage or stain. We have a dedicated team to assess and handle such situations. Depending on the damage or stain extent, you may incur additional charges, which will be communicated to you. We strongly recommend reviewing our rental agreement for specific terms and conditions regarding damage and stains. We take great care to maintain the quality of our items, so we appreciate your honesty and timely reporting of any issues.
Absolutely! If you rent an item and find that you can't bear to part with it, you can purchase it. Contact our customer support team, and they will assist you in converting your rental into a purchase. In most cases, a portion of your rental fees can be applied toward the purchase price, making it an even better deal. Just keep in mind that the item's availability for purchase may vary, so it's a good idea to inquire as soon as you decide to keep it.